Shipping Policy

Order Processing

• We process orders within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can also check your order status anytime by logging into your account.

 

Shipping Regions

Currently, we ship to the following regions:

• United States
• Canada
• Japan
• Other international destinations: not available at this time. We are working hard to expand our global shipping coverage soon.

Shipping Options & Rates

Region	Shipping Method	Delivery Time	Shipping Fee
United States	Standard Shipping	8–12 Business Days	Free for orders $39+ / $6.99 for orders $0–$38.99
	Expedited Shipping	6–9 Business Days	$9.99 for orders $0–$38.99
	Vip Shipping	3–5 Business Days	$12.99 for orders $0–$38.99
Canada	Standard Shipping	6–9 Business Days	$9 USD flat
Japan	Standard Shipping	6–9 Business Days	$9 USD flat

Note: Delivery timeframes are estimates and may vary due to carrier delays, weather conditions, or peak seasonal demand.

 

Tracking Your Order

• Once shipped, you will receive an email with tracking information.
• If you have any issues with your delivery, please contact our customer support team at support@flashbaseofficial.com for assistance.

 

FAQ

1. How long does delivery take?
Standard Shipping: 8–12 business days after your order ships.
Expedited Shipping：6–9 business days after your order ships.
Vip Shipping (U.S. only): 3–5 business days.

2. Where do you ship?
We ship to the United States , Canada, Spain.
Other regions are not supported yet.

3. Do I need to pay for shipping?
U.S. orders over $39 qualify for free standard shipping.
U.S. orders under $38.99 incur a $6.99 fee.
Expedited U.S. delivery is $12.99.
Shipping to Canada, Japan is a flat $9 per order, regardless of value.

4. How will my order be shipped?
We partner with Amazon Logistics and other reliable carriers. The best carrier will be automatically selected based on your delivery address.

5. I ordered multiple items. Will they arrive together?
We strive to ship items together. However, depending on product availability or logistics arrangements, items may be shipped separately. You will receive a separate shipping confirmation for each package.

6. Can I change my delivery address after the order has shipped?
Unfortunately, once an order has been shipped, the delivery address cannot be modified.

7. What should I do if I receive the wrong product?
Please contact our customer support team at support@flashbaseofficial.com.

To help us resolve the issue quickly, kindly provide:
Photos of the received product
The care instruction tag (with IMPA code number)
The package shipping label